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Frequently Asked Questions

General Information

  • What is the meaning of Lemnos?
    Lemnos is a Greek island in the Aegean Sea that is significant in Greek mythology and history. The island is associated with the god Hephaestus, the god of fire, volcanoes, and metallurgy. When the founder of Lemnos, Mr. Hiroshi Takata visited the island of Lemnos, he fell in love with the tranquility and beauty of the island. Additionally, Lemnos' founding factory, TAKATA Factory was founded in 1947 as the manufacture of Buddhist altar fittings and elegant interior brand items of copperware in the Toyama region. Combining these two important factors, he named the clock brand Lemnos in 1984.
  • How many design clocks does Lemnos make?
    Lemnos is the maker of over 300 different design clocks, including wall, table, alarm, cuckoo, pendulum, and specialized clocks with built-in thermometer and hydrometer.
  • What is the Lemnos Hologram Authentication Label?
    Lemnos products sold in North America are distributed responsibly through a network of quality and reputable retailers with full manufacturer's warranty, guarantee, and after-sale services. To verify the authenticity of your Lemnos purchase, please look for a 3 layer Hologram laser label that is affixed on the packaging of your Lemnos product. This proprietary Hologram label contains 3 important graphic and textual features: Lemnos Logo, Plum (ume) blossom graphic motif watermarks, and an unique production batch number. If you do not see the Hologram Authentication Label on your new Lemnos product packaging, the product you purchased is not authorized to be sold or used in North America, or may not be a genuine Lemnos product. If you have question with the authenticity or the validity of the warranty for your Lemnos purchase, please inquire with your point of purchase or contact us.
  • Can I buy Lemnos Clock replacement parts?
    Lemnos Clocks' parts are proprietary and are not available for purchase or replacements. Please use with care with your Lemnos Clock when adjusting time (by performing this task slowly) without damaging or losing the clock movement or parts which may be delicately connected to the clock body.
  • I bought my Lemnos Clock from Japan, but it does not work here.
    Lemnos Clocks in North America are made for the North American market and may be different from what are available in Japan. Specifically, Japan uses a radio-controlled clock movement that receives a Japan-only radio signal, rendering the Clock non-workable outside of Japan. There is no manual way to set a Japanese radio-controlled Lemnos Clock. Additionally, please be advised cross-border purchases do not have warranty and customer service outside of the country of purchase.
  • I have an issue with my Lemnos Clock, can you repair it?
    Please visit Warranty Information for product replacement information and use the Customer Service contact form and send us a message detailing the issue you are experiencing with your Lemnos Clock. Please be sure to include a copy of your original Proof of Purchase along with your message. If a Proof of Purchase is not available, your purchase may be considered outside of the warranty coverage. At this time, Lemnos Clocks can only be replaced and cannot be repaired. All items eligible for replacement are to be sent back to our Distribution Center.
  • I bought my Lemnos Clock on Amazon and eBay.
    Lemnos products offered by third party sellers on Amazon, eBay, and other online shopping platforms that allow third party sellers are not authenticated. The origin of the merchandise is not verified and the product images, information, and specifications of these product listings on these websites are not created, validated, or approved by Lemnos. As a result, there are no express or implied warranty or after-sale services from Lemnos for these purchases. Additionally, recently, incidences of counterfeited Lemnos products have been reported. If you have questions pertaining to these purchases or need after-sales services performed, please contact the point-of-purchase.
  • My Lemnos Clock is outside of Warranty coverage or period.
    If your Lemnos Clock is outside of warranty coverage, or outside of warranty period, and no longer functions, please provide us with the original Proof of Purchase and images/videos of the clock clearly showing the product not working as intended. After our verification, an one-time courtesy discount is provided for you to purchase a new unit. The original item is sent back to our Distribution Center.
  • I do not have a receipt for my Lemnos product.
    A proof of purchase from a Lemnos Authorized Retailer must be presented for the replacement of any defective Lemnos product. Verification of factory defectiveness is performed by Lemnos Japan and must be granted before a replacement can be issued. Contact the point of sale of your Lemnos product for the proof of purchase to initiate the replacement process.
  • Terms and Conditions of the Lemnos North America Warranty
    The following Lemnos North America Warranty applies to Lemnos products sold and presented for warranty replacement in the United States, Canada, and Mexico. All Lemnos products carry a total of 5 year warranty period. 1 year manufacturer’s warranty that guarantees craftsmanship and functionality of the clock movement, and an additional 4 year warranty covered the same by its North American distributor ACGS Brands Inc. Within the warranty period, customer with a manufacturer's defect must contact the Retailer (original point of sale) with the proof of purchase to initiate the replacement process. WARRANTY VOID Tampering with any Lemnos product will result in voiding its original manufacturer’s warranty. Warranty is not valid for items purchased from unauthorized sellers on Amazon, eBay, and any other third-party selling platforms. Warranty does not cover any external damages or lost parts due to customer’s negligence.
  • My Lemnos is not working but I am outside of the warranty period.
    Outside of the warranty period, exchanging for replacement is performed between the customer and ACGS Brands Inc, the exclusive distributor of Lemnos in North America. A discount for a new product as replacement can be offered once the product is verified by Lemnos Japan as defective. This is determined case-by-case based on ACGS Brands Inc's discretion.
  • Can I repair my Lemnos product instead of replacing it?
    Lemnos products with mechanical parts cannot be repaired and replacement parts are not available for purchase or be sent as part of the warranty. They can only be replaced with the Lemnos North America 2-Year Warranty. Please exercise care when using a Lemnos product. Outside of the warranty period, a Lemnos product with a manufacturer's defect may be replaced via a standardized discount for a new working product.
  • How do I exercise the Lemnos replacement warranty?
    A warranty claim must be submitted to and accepted by the Retailer where it was purchased with the original proof of purchase. The Defective item is to be returned to the Retailer. Upon verification and approval by Lemnos Japan, the defective will be replaced with a brand new unit to the customer by the Retailer. Please contact the Retailer to confirm the Defective is valid for warranty service prior to returning the item to its original point of purchase. Customer is responsible for sending the Defective to the Retailer and the Retailer is responsible for sending the replacement to the customer. If a Lemnos product appears to malfunction, please first test the functionality by changing its battery first. A non-defective product will be returned to the customer as is and the customer may be subject to additional fees by the Retailer before the item is returned.
  • How do I cancel an order?
    For items marked as in-stock, the order can be canceled prior to shipment dispatch. For items that have a lead time of 2-4 weeks, specially made-to-order, the order cannot be canceled once it is placed. Thank you for your understanding.
  • What is Lemnos Webstore's Return Policy
    30 Day Return Policy: Your purchase from the Lemnos North America Webstore can be returned if the item is brand new, unused, and in its original wrapping and packaging. Customer is responsible to request a Return Authorization via email, and return the item in its entirety back to our warehouse for a full refund less the original shipping cost.
  • Can I gift wrap my order?
    We do not offer gift wrapping services. Thank you for your understanding.

Find the answers to the questions regarding Lemnos Clock product services.

NY18_06_BW_scene.jpg

ROOT Round Brown
at Lemnos Webstore

Warranty and Product Services

  • What is the meaning of Lemnos?
    Lemnos is a Greek island in the Aegean Sea that is significant in Greek mythology and history. The island is associated with the god Hephaestus, the god of fire, volcanoes, and metallurgy. When the founder of Lemnos, Mr. Hiroshi Takata visited the island of Lemnos, he fell in love with the tranquility and beauty of the island. Additionally, Lemnos' founding factory, TAKATA Factory was founded in 1947 as the manufacture of Buddhist altar fittings and elegant interior brand items of copperware in the Toyama region. Combining these two important factors, he named the clock brand Lemnos in 1984.
  • How many design clocks does Lemnos make?
    Lemnos is the maker of over 300 different design clocks, including wall, table, alarm, cuckoo, pendulum, and specialized clocks with built-in thermometer and hydrometer.
  • What is the Lemnos Hologram Authentication Label?
    Lemnos products sold in North America are distributed responsibly through a network of quality and reputable retailers with full manufacturer's warranty, guarantee, and after-sale services. To verify the authenticity of your Lemnos purchase, please look for a 3 layer Hologram laser label that is affixed on the packaging of your Lemnos product. This proprietary Hologram label contains 3 important graphic and textual features: Lemnos Logo, Plum (ume) blossom graphic motif watermarks, and an unique production batch number. If you do not see the Hologram Authentication Label on your new Lemnos product packaging, the product you purchased is not authorized to be sold or used in North America, or may not be a genuine Lemnos product. If you have question with the authenticity or the validity of the warranty for your Lemnos purchase, please inquire with your point of purchase or contact us.
  • Can I buy Lemnos Clock replacement parts?
    Lemnos Clocks' parts are proprietary and are not available for purchase or replacements. Please use with care with your Lemnos Clock when adjusting time (by performing this task slowly) without damaging or losing the clock movement or parts which may be delicately connected to the clock body.
  • I bought my Lemnos Clock from Japan, but it does not work here.
    Lemnos Clocks in North America are made for the North American market and may be different from what are available in Japan. Specifically, Japan uses a radio-controlled clock movement that receives a Japan-only radio signal, rendering the Clock non-workable outside of Japan. There is no manual way to set a Japanese radio-controlled Lemnos Clock. Additionally, please be advised cross-border purchases do not have warranty and customer service outside of the country of purchase.
  • I have an issue with my Lemnos Clock, can you repair it?
    Please visit Warranty Information for product replacement information and use the Customer Service contact form and send us a message detailing the issue you are experiencing with your Lemnos Clock. Please be sure to include a copy of your original Proof of Purchase along with your message. If a Proof of Purchase is not available, your purchase may be considered outside of the warranty coverage. At this time, Lemnos Clocks can only be replaced and cannot be repaired. All items eligible for replacement are to be sent back to our Distribution Center.
  • I bought my Lemnos Clock on Amazon and eBay.
    Lemnos products offered by third party sellers on Amazon, eBay, and other online shopping platforms that allow third party sellers are not authenticated. The origin of the merchandise is not verified and the product images, information, and specifications of these product listings on these websites are not created, validated, or approved by Lemnos. As a result, there are no express or implied warranty or after-sale services from Lemnos for these purchases. Additionally, recently, incidences of counterfeited Lemnos products have been reported. If you have questions pertaining to these purchases or need after-sales services performed, please contact the point-of-purchase.
  • My Lemnos Clock is outside of Warranty coverage or period.
    If your Lemnos Clock is outside of warranty coverage, or outside of warranty period, and no longer functions, please provide us with the original Proof of Purchase and images/videos of the clock clearly showing the product not working as intended. After our verification, an one-time courtesy discount is provided for you to purchase a new unit. The original item is sent back to our Distribution Center.
  • I do not have a receipt for my Lemnos product.
    A proof of purchase from a Lemnos Authorized Retailer must be presented for the replacement of any defective Lemnos product. Verification of factory defectiveness is performed by Lemnos Japan and must be granted before a replacement can be issued. Contact the point of sale of your Lemnos product for the proof of purchase to initiate the replacement process.
  • Terms and Conditions of the Lemnos North America Warranty
    The following Lemnos North America Warranty applies to Lemnos products sold and presented for warranty replacement in the United States, Canada, and Mexico. All Lemnos products carry a total of 5 year warranty period. 1 year manufacturer’s warranty that guarantees craftsmanship and functionality of the clock movement, and an additional 4 year warranty covered the same by its North American distributor ACGS Brands Inc. Within the warranty period, customer with a manufacturer's defect must contact the Retailer (original point of sale) with the proof of purchase to initiate the replacement process. WARRANTY VOID Tampering with any Lemnos product will result in voiding its original manufacturer’s warranty. Warranty is not valid for items purchased from unauthorized sellers on Amazon, eBay, and any other third-party selling platforms. Warranty does not cover any external damages or lost parts due to customer’s negligence.
  • My Lemnos is not working but I am outside of the warranty period.
    Outside of the warranty period, exchanging for replacement is performed between the customer and ACGS Brands Inc, the exclusive distributor of Lemnos in North America. A discount for a new product as replacement can be offered once the product is verified by Lemnos Japan as defective. This is determined case-by-case based on ACGS Brands Inc's discretion.
  • Can I repair my Lemnos product instead of replacing it?
    Lemnos products with mechanical parts cannot be repaired and replacement parts are not available for purchase or be sent as part of the warranty. They can only be replaced with the Lemnos North America 2-Year Warranty. Please exercise care when using a Lemnos product. Outside of the warranty period, a Lemnos product with a manufacturer's defect may be replaced via a standardized discount for a new working product.
  • How do I exercise the Lemnos replacement warranty?
    A warranty claim must be submitted to and accepted by the Retailer where it was purchased with the original proof of purchase. The Defective item is to be returned to the Retailer. Upon verification and approval by Lemnos Japan, the defective will be replaced with a brand new unit to the customer by the Retailer. Please contact the Retailer to confirm the Defective is valid for warranty service prior to returning the item to its original point of purchase. Customer is responsible for sending the Defective to the Retailer and the Retailer is responsible for sending the replacement to the customer. If a Lemnos product appears to malfunction, please first test the functionality by changing its battery first. A non-defective product will be returned to the customer as is and the customer may be subject to additional fees by the Retailer before the item is returned.
  • How do I cancel an order?
    For items marked as in-stock, the order can be canceled prior to shipment dispatch. For items that have a lead time of 2-4 weeks, specially made-to-order, the order cannot be canceled once it is placed. Thank you for your understanding.
  • What is Lemnos Webstore's Return Policy
    30 Day Return Policy: Your purchase from the Lemnos North America Webstore can be returned if the item is brand new, unused, and in its original wrapping and packaging. Customer is responsible to request a Return Authorization via email, and return the item in its entirety back to our warehouse for a full refund less the original shipping cost.
  • Can I gift wrap my order?
    We do not offer gift wrapping services. Thank you for your understanding.

Find the answers to the questions regarding Lemnos Clock product services.

PACE Cuckoo Brown
at Rejuvenation

Webstore Shipping & Return Policy

  • What is the meaning of Lemnos?
    Lemnos is a Greek island in the Aegean Sea that is significant in Greek mythology and history. The island is associated with the god Hephaestus, the god of fire, volcanoes, and metallurgy. When the founder of Lemnos, Mr. Hiroshi Takata visited the island of Lemnos, he fell in love with the tranquility and beauty of the island. Additionally, Lemnos' founding factory, TAKATA Factory was founded in 1947 as the manufacture of Buddhist altar fittings and elegant interior brand items of copperware in the Toyama region. Combining these two important factors, he named the clock brand Lemnos in 1984.
  • How many design clocks does Lemnos make?
    Lemnos is the maker of over 300 different design clocks, including wall, table, alarm, cuckoo, pendulum, and specialized clocks with built-in thermometer and hydrometer.
  • What is the Lemnos Hologram Authentication Label?
    Lemnos products sold in North America are distributed responsibly through a network of quality and reputable retailers with full manufacturer's warranty, guarantee, and after-sale services. To verify the authenticity of your Lemnos purchase, please look for a 3 layer Hologram laser label that is affixed on the packaging of your Lemnos product. This proprietary Hologram label contains 3 important graphic and textual features: Lemnos Logo, Plum (ume) blossom graphic motif watermarks, and an unique production batch number. If you do not see the Hologram Authentication Label on your new Lemnos product packaging, the product you purchased is not authorized to be sold or used in North America, or may not be a genuine Lemnos product. If you have question with the authenticity or the validity of the warranty for your Lemnos purchase, please inquire with your point of purchase or contact us.
  • Can I buy Lemnos Clock replacement parts?
    Lemnos Clocks' parts are proprietary and are not available for purchase or replacements. Please use with care with your Lemnos Clock when adjusting time (by performing this task slowly) without damaging or losing the clock movement or parts which may be delicately connected to the clock body.
  • I bought my Lemnos Clock from Japan, but it does not work here.
    Lemnos Clocks in North America are made for the North American market and may be different from what are available in Japan. Specifically, Japan uses a radio-controlled clock movement that receives a Japan-only radio signal, rendering the Clock non-workable outside of Japan. There is no manual way to set a Japanese radio-controlled Lemnos Clock. Additionally, please be advised cross-border purchases do not have warranty and customer service outside of the country of purchase.
  • I have an issue with my Lemnos Clock, can you repair it?
    Please visit Warranty Information for product replacement information and use the Customer Service contact form and send us a message detailing the issue you are experiencing with your Lemnos Clock. Please be sure to include a copy of your original Proof of Purchase along with your message. If a Proof of Purchase is not available, your purchase may be considered outside of the warranty coverage. At this time, Lemnos Clocks can only be replaced and cannot be repaired. All items eligible for replacement are to be sent back to our Distribution Center.
  • I bought my Lemnos Clock on Amazon and eBay.
    Lemnos products offered by third party sellers on Amazon, eBay, and other online shopping platforms that allow third party sellers are not authenticated. The origin of the merchandise is not verified and the product images, information, and specifications of these product listings on these websites are not created, validated, or approved by Lemnos. As a result, there are no express or implied warranty or after-sale services from Lemnos for these purchases. Additionally, recently, incidences of counterfeited Lemnos products have been reported. If you have questions pertaining to these purchases or need after-sales services performed, please contact the point-of-purchase.
  • My Lemnos Clock is outside of Warranty coverage or period.
    If your Lemnos Clock is outside of warranty coverage, or outside of warranty period, and no longer functions, please provide us with the original Proof of Purchase and images/videos of the clock clearly showing the product not working as intended. After our verification, an one-time courtesy discount is provided for you to purchase a new unit. The original item is sent back to our Distribution Center.
  • I do not have a receipt for my Lemnos product.
    A proof of purchase from a Lemnos Authorized Retailer must be presented for the replacement of any defective Lemnos product. Verification of factory defectiveness is performed by Lemnos Japan and must be granted before a replacement can be issued. Contact the point of sale of your Lemnos product for the proof of purchase to initiate the replacement process.
  • Terms and Conditions of the Lemnos North America Warranty
    The following Lemnos North America Warranty applies to Lemnos products sold and presented for warranty replacement in the United States, Canada, and Mexico. All Lemnos products carry a total of 5 year warranty period. 1 year manufacturer’s warranty that guarantees craftsmanship and functionality of the clock movement, and an additional 4 year warranty covered the same by its North American distributor ACGS Brands Inc. Within the warranty period, customer with a manufacturer's defect must contact the Retailer (original point of sale) with the proof of purchase to initiate the replacement process. WARRANTY VOID Tampering with any Lemnos product will result in voiding its original manufacturer’s warranty. Warranty is not valid for items purchased from unauthorized sellers on Amazon, eBay, and any other third-party selling platforms. Warranty does not cover any external damages or lost parts due to customer’s negligence.
  • My Lemnos is not working but I am outside of the warranty period.
    Outside of the warranty period, exchanging for replacement is performed between the customer and ACGS Brands Inc, the exclusive distributor of Lemnos in North America. A discount for a new product as replacement can be offered once the product is verified by Lemnos Japan as defective. This is determined case-by-case based on ACGS Brands Inc's discretion.
  • Can I repair my Lemnos product instead of replacing it?
    Lemnos products with mechanical parts cannot be repaired and replacement parts are not available for purchase or be sent as part of the warranty. They can only be replaced with the Lemnos North America 2-Year Warranty. Please exercise care when using a Lemnos product. Outside of the warranty period, a Lemnos product with a manufacturer's defect may be replaced via a standardized discount for a new working product.
  • How do I exercise the Lemnos replacement warranty?
    A warranty claim must be submitted to and accepted by the Retailer where it was purchased with the original proof of purchase. The Defective item is to be returned to the Retailer. Upon verification and approval by Lemnos Japan, the defective will be replaced with a brand new unit to the customer by the Retailer. Please contact the Retailer to confirm the Defective is valid for warranty service prior to returning the item to its original point of purchase. Customer is responsible for sending the Defective to the Retailer and the Retailer is responsible for sending the replacement to the customer. If a Lemnos product appears to malfunction, please first test the functionality by changing its battery first. A non-defective product will be returned to the customer as is and the customer may be subject to additional fees by the Retailer before the item is returned.
  • How do I cancel an order?
    For items marked as in-stock, the order can be canceled prior to shipment dispatch. For items that have a lead time of 2-4 weeks, specially made-to-order, the order cannot be canceled once it is placed. Thank you for your understanding.
  • What is Lemnos Webstore's Return Policy
    30 Day Return Policy: Your purchase from the Lemnos North America Webstore can be returned if the item is brand new, unused, and in its original wrapping and packaging. Customer is responsible to request a Return Authorization via email, and return the item in its entirety back to our warehouse for a full refund less the original shipping cost.
  • Can I gift wrap my order?
    We do not offer gift wrapping services. Thank you for your understanding.

Read our Shipping & Return Policy before placing your online order.

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CUCU Natural
at Urban Outfitters

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