Lemnos products offered by third party sellers on Amazon, eBay, and other online shopping platforms that allow third party sellers may be through the gray market and parallel import and are not authenticated. The origin of the merchandise is not verified and the product images, information, and specifications of these product listings on these websites are not created, validated, or approved by Lemnos. As a result, there are no express or implied warranty or after-sale services from Lemnos for these purchases.

Recently, incidences of counterfeited Lemnos products have been reported.

Products from the gray market and parallel import will not receive warranty or customer service from Lemnos Authorized Retailers, or from Lemnos in Japan. If you have questions pertaining to these purchases or need after-sales services performed, please contact the original point-of-purchase.

Lemnos products sold in North America are distributed responsibly through a network of quality and reputable retailers with full manufacturer's warranty, guarantee, and after-sale services. To verify the authenticity of your Lemnos purchase, please look for a 3 layer Hologram laser label that is affixed on the packaging of your Lemnos product.

This proprietary Hologram label contains 3 important graphic and textual features: Lemnos Logo, Plum (ume) blossom graphic motif watermarks, and an unique production batch number.

If you do not see the Hologram Authentication Label on your new Lemnos product packaging, the product you purchased is not authorized to be sold or used in North America, or may not be a genuine Lemnos product.

If you have question with the authenticity or the validity of the warranty for your Lemnos purchase, please inquire with your point of purchase or contact us.

Lemnos Radio Controlled (RC) Clocks do not work North America. Lemnos Radio Controlled Clocks are made to work specifically with Japan Standard Time and Frequency, rendering the them non-workable outside of Japan. These products cannot be manually set to time and timezones outside of Japan.

Lemnos Clocks in North America are made for the North American market and may be different from what are available in Japan. Specifically, Japan uses a radio-controlled clock movement that receives a Japan-only radio frequency signal. The Japan-only Radio Controlled Clocks cannot be manually set, rendering the products non-workable outside of Japan.

Please visit Warranty Information for product replacement information and use the Customer Service contact form and send us a message detailing the issue you are experiencing with your Lemnos Clock. Please be sure to include a copy of your original Proof of Purchase along with your message. If a Proof of Purchase is not available, your purchase may be considered outside of the warranty coverage.

At this time, Lemnos Clocks can only be replaced and cannot be repaired. All items eligible for replacement are to be sent back to our Distribution Center.

Lemnos Clocks' parts are proprietary and are not available for purchase or replacements. Please use with care with your Lemnos Clock when adjusting time (by performing this task slowly) without damaging or losing the clock movement or parts which may be delicately connected to the clock body.

If your Lemnos Clock is outside of warranty coverage, or outside of warranty period, and no longer functions, please provide us with the original Proof of Purchase and images/videos of the clock clearly showing the product not working as intended. After our verification, an courtesy credit, a percentage of the MSRP, can be provided for you to purchase a new Lemnos Clock of your choice. Shipping charges are extra. The original item may be requested to be sent back to our Distribution Center.