CLOCK WARRANTY

The following Lemnos North America Warranty applies to Lemnos products sold and presented for warranty replacement in the United States, Canada, and Mexico.

All Lemnos products carry a total of 5 year warranty period. 5 year manufacturer’s warranty that guarantees craftsmanship and functionality of the clock movement.

Within the warranty period, customer with a manufacturer's defect must contact the Retailer (original point of sale) with the proof of purchase to initiate the replacement process.

WARRANTY VOID

Tampering with any Lemnos product will result in voiding its original manufacturer’s warranty. Warranty is not valid for items purchased from unauthorized sellers on Amazon, eBay, and any other third-party selling platforms. Warranty does not cover any external damages or lost parts due to customer’s negligence.

A warranty claim must be submitted to and accepted by the Retailer where it was purchased with the original Proof of Purchase. The Defective item is to be returned to the Retailer. Upon verification and approval, the defective will be replaced with a brand new unit to the customer by the Retailer. Please contact the Retailer to confirm the Defective is valid for warranty service prior to returning the item to its original point of purchase.

Customer is responsible for sending the Defective to the Retailer and the Retailer is responsible for exchanging the replacement to the customer. Once received and verified, a replacement is dispatched. Customer is responsible for the cost of shipping to dispatch the replacement.

If a Lemnos product appears to malfunction, please first test the functionality by changing its battery first. A non-defective product will be returned to the customer as is and the customer may be subject to additional fees by the Retailer before the item is returned.

Lemnos products with mechanical parts cannot be repaired and replacement parts are not available for purchase or be sent as part of the warranty. They can only be replaced with the Lemnos North America 3-Year Warranty. Please exercise care when using a Lemnos product. Outside of the warranty period, a Lemnos product with a manufacturer's defect can be replaced via a discount for a new working product.

Outside of the warranty period, servicing for replacement is performed between the customer and ACGS Brands Inc, the exclusive distributor of Lemnos in North America. After verification and accompanied with a valid Proof of Purchase, an courtesy credit, a percentage of the MSRP, can be provided for the customer to purchase a new Lemnos Clock of choice at lemnosclocks.com. Shipping charges are extra. The original item may be requested to be sent back to our Distribution Center.

A proof of purchase from a Lemnos Authorized Retailer must be presented for the replacement of any defective Lemnos product. Verification of factory defectiveness is performed by trained technician visually and must be granted before a replacement can be issued. Contact the point of sale of your Lemnos product for the Proof of Purchase to initiate the replacement process.